Proactive monitoring
Monitor systems and address issues before they become larger disruptions.
Business IT & device services
Managed IT Services
Keep your business moving. Let us manage the technology.
A coordinated approach to your computers, network, security, and support. RWC Tech Solutions can manage your core infrastructure or provide a broader IT service desk, with an agreement shaped around your business.
Discuss managed itWhat you get
Layered protection
Coordinate security tools, patching, and practical IT standards.
Backup & recovery
Monitor backups and test recovery as part of your service agreement.
Helpdesk & onsite support
Remote and onsite assistance based on your agreed service scope.
Vendor coordination
One contact to help manage the technology providers your business relies on.
Planning & reviews
Technical reviews and planning aligned with your needs, growth, and budget.
Service scope, availability, and terms are agreed with RWC.
How it works
- 01
Understand your environment
Review your systems, staff needs, existing providers, and priorities.
- 02
Define your agreement
Select the management, security, and support scope that fits your business.
- 03
Manage & improve
Monitor the environment, support your team, and revisit your technology plan.
Common questions
Can you work alongside our internal IT staff?
Yes. The current service offering includes management of core infrastructure as well as a broader service desk. We can discuss how responsibilities should be shared.
Is support available after business hours?
Managed agreements can include 24/7/365 remote support. Coverage, onsite service, and response terms are defined in your agreement.
How is managed IT different from helpdesk support?
Managed IT combines ongoing monitoring, management, security, and planning. Helpdesk support addresses individual issues or requested tasks.