RWC Tech Solutions
Last updated: October 3, 2026
CH Corp, doing business as RWC Tech Solutions (“we,” “us,” or “our”), explains in this policy how we collect, use, disclose, and protect information through our website, customer inquiries, service administration, text messaging, and the TechProtect Security features described below.
Services may also be governed by additional privacy, confidentiality, or data-handling provisions in your service agreement. Information entrusted to us while we support a customer’s systems is handled for the authorized service purposes and under applicable agreements.
This policy explains our practices. Visiting our website or reading this policy does not, by itself, give consent to receive text messages.
Information we collect
Information you provide
We may collect your name, email address, telephone number, company name, and information you supply in a contact form, quote request, support request, email, telephone conversation, or in-store service interaction.
This may include details about the service you request, appointments, repairs, devices, and information you make available so we can assist you.
Messaging information
When you use our SMS program, we and our messaging providers may process your mobile number, messages you send or receive, message dates and delivery information, consent information, and opt-in or opt-out preferences.
We use this information to communicate with you, operate the program, verify consent where needed, and honor your messaging choices.
Website and technical information
Our website and service providers may process technical information such as IP address, browser and device information, referring pages, pages viewed, interactions with the site, approximate location derived from network information, and cookies or similar identifiers.
The website tools involved are described in the cookies and website services section below. TechProtect Security has separate, more specific disclosures later in this policy.
Sensitive information and payments
Our public website forms are not intended for sensitive information such as passwords, government identification numbers, medical records, or financial account details. Please do not send that information through public contact forms or ordinary SMS. Contact us to arrange an appropriate method when it is needed for a requested service.
We do not accept payments or collect payment card information on this public website. Separate customer portals or payment providers may process payments under their own terms and privacy notices.
How we use information
We use information as needed to:
Respond to inquiries and provide requested quotes.
Deliver, coordinate, and support requested products and services.
Manage appointments, repairs, support tickets, and customer accounts.
Send communications you request or consent to receive, including relevant service and security notifications.
Operate, maintain, and improve our website and services.
Detect spam, fraud, abuse, and threats to service security.
Maintain business and support records and meet applicable obligations.
Process privacy requests and honor communication preferences.
Text messaging is subject to the consent and opt-out provisions below. Our TechProtect-specific restrictions also apply to the protection data described in that section.
When we disclose information
Service providers
We may disclose information to providers that help us operate our business and services, including website hosting, messaging delivery, email, ticketing, collaboration, cloud services, backup, security, analytics, and spam prevention.
Disclosures are limited to what is needed for the applicable purpose. Provider processing is governed by the applicable service arrangements and privacy notices. The stricter SMS and TechProtect provisions below apply to those categories of information.
Coordinating requested services
We may share relevant information with technology vendors or other providers you use when coordination is needed to deliver the service you requested.
Legal and security needs
We may disclose information when required by applicable law or legal process, or when reasonably necessary to protect rights, property, safety, or the security of our services and customers.
Marketing restrictions
We do not sell personal information or provide it to unrelated third parties for their own marketing purposes. The SMS-specific restrictions below also cover affiliates and apply throughout this policy.
SMS information and communication choices
Our SMS program supports inquiries, requested quotes, technical support, repairs, appointments, account and service communications, and critical service or security alerts associated with requested or subscribed services.
You may opt in through an affirmative website SMS consent option, explicit written SMS consent, or verbal permission after our staff explains the program. Consent is optional and is not a condition of purchasing products or services.
Message frequency varies. Message and data rates may apply.
Reply STOP to unsubscribe. We will send one final confirmation, then stop further messages from this program, including critical service and security texts, unless you opt in again. Reply START to resume messages or HELP for assistance. You may also call 800-593-4042.
Opting out of SMS does not, by itself, cancel your underlying services. Other methods of communication depend on your service arrangements.
We do not sell, rent, or share mobile telephone numbers, SMS opt-in information, or consent records with third parties or affiliates for their marketing or promotional purposes. Messaging providers may process necessary information on our behalf solely to deliver, administer, secure, and support our messaging service. SMS consent does not authorize another business to send its own marketing messages.
We may retain the minimum information needed to document consent, meet applicable obligations, and honor an opt-out. An unsubscribe request does not require us to erase the information needed to prevent future messages.
Read our SMS and Customer Communication Terms for the program details. These SMS privacy restrictions apply throughout this policy.
Cookies and website services
Our website uses cookies, scripts, and similar technologies for site operation, measuring use, loading content, and protecting forms against abuse.
Website analytics
Our site includes Google Analytics and Jetpack Stats to help us understand visits and interactions and improve the website. These tools may process identifiers, browser and device information, information about pages and interactions, and technical connection information.
Read Google Analytics privacy information and Automattic’s notice for visitors to sites using its services for additional information.
Spam and abuse prevention
Our website includes Google reCAPTCHA and Akismet-related form protections to help detect automated submissions, spam, fraud, and abuse. These services may process technical interaction information and, where applicable to spam screening, information submitted through a form.
Google processes reCAPTCHA information on our behalf for security, fraud, and abuse prevention. Additional information about Automattic’s services is available in the visitor privacy notice linked above.
External resources
Some fonts, images, scripts, and other website resources load from external service providers. Your browser may provide connection and technical information to those providers when requesting the resources.
Your browser choices
You can generally use browser settings to control or delete cookies and limit some tracking technologies. Blocking cookies or scripts may affect website features, including forms and abuse-prevention checks. Browser settings do not prevent every type of server logging or service processing.
These website technologies are distinct from TechProtect Security’s protection-event reporting, which is described below.
Customer portals and other websites
Our website may link to customer portals, vendor platforms, and other websites operated by third parties. Their own terms and privacy notices govern their processing where they act independently.
Review the relevant provider’s notice when using those services. Links do not extend this policy’s product-specific promises to unrelated third-party products.
Information security
We use reasonable technical and organizational measures to protect information against loss, misuse, unauthorized access, and disclosure.
No method of online transmission or electronic storage is completely secure. We cannot guarantee absolute security.
Data retention
We retain information for as long as reasonably necessary to provide services, support customers, maintain business and security records, resolve disputes, honor communication preferences, and meet applicable obligations.
Retention depends on the information and its purpose. When information is no longer needed, we delete or anonymize it where reasonably practicable. Records may remain where necessary for legal, security, or operational obligations, including retaining an opt-out preference so that it can be honored.
Privacy requests and your choices
You may contact us to ask about information associated with your service, request correction, ask for deletion where appropriate, or request removal from nonessential communications.
Depending on applicable law, you may have additional rights concerning your personal information. Contact us using the details below to make a request or ask which options apply.
We may need to verify your identity or authority over an account. Some information may need to be retained for applicable legal, security, service, or recordkeeping purposes.
For SMS, reply STOP to unsubscribe. For other communication preferences or privacy requests, call 800-593-4042, use our contact form, or write to our mailing address.
Children
Our website and services are not directed to children under 13, and we do not knowingly collect their personal information.
If you believe a child under 13 has provided personal information to us, contact us so we can review the situation and take appropriate action.
Changes to this policy
We may update this Privacy Policy by posting a revised version on this page and updating the “Last updated” date. Please review this page periodically for current information about our privacy practices.
Publishing an updated policy does not enroll you in SMS, reverse an opt-out, or expand your messaging consent to unrelated purposes.
TechProtect Security browser and device protection
This section explains how CH Corp, doing business as RWC Tech Solutions, handles information through TechProtect Security, including its browser extension and companion Windows application. It supplements the general policy above. The more specific protections in this section apply to TechProtect protection data.
We do not collect a general browsing history
TechProtect does not upload a list of every website you visit or collect your browser’s saved browsing history. Website reporting is limited to protection events, such as websites or connections that TechProtect blocks. We do not use TechProtect to build advertising profiles or track your ordinary browsing habits.
A blocked-site report identifies the hostname (for example, example.com), the protection category or reason, the event time, and technical details needed to operate and troubleshoot protection, such as the browser, rule version, and event identifier. These reports do not include the full URL path or query string, page contents, or screenshots. Blocking can sometimes be mistaken; a recorded block does not mean that a website has been conclusively determined to be malicious.
Scam detection happens on your device
While protection is active, the extension examines limited visible page text and page behavior locally to recognize combinations of deceptive security warnings, support-phone prompts, full-screen overlays, and attempts to prevent you from leaving a page. It briefly handles navigation information locally to identify a blocked site and avoid acting on the wrong tab. This local processing is necessary for protection and is not an uploaded record of ordinary browsing.
The text sampler excludes input fields, password fields, and editable form areas. Visible page text can nevertheless contain personal information, so that text is processed locally and is not sent to RWC for cloud analysis. TechProtect does not upload the page text used for scam detection or record general keystrokes. It can observe whether a page prevents the Escape key from working as a scam indicator.
How the extension and Windows application work together
The extension obtains activation status, approved protection lists, exceptions, and customer messages from the installed TechProtect Windows application. It caches protection settings locally so it does not need a server lookup for every website. It sends protection events to that application for authenticated synchronization with RWC’s protection service.
The extension does not request your name, email address, or customer account details. The companion Windows application associates protection reports with the enrolled device and its customer account so authorized staff can provide support and review protection activity. These reports are therefore not anonymous. The application also reports installation, protection, and communication status for service operation and troubleshooting. Servers and service providers may process connection information, including IP addresses, to deliver and secure the service.
Use access and sharing
We use TechProtect data to provide and improve protection, explain blocks, review exceptions, maintain protection records, and support or troubleshoot the service. Access is limited to authorized staff and service providers as needed for those purposes, with disclosures for applicable legal or security needs as described in this policy.
We do not sell TechProtect user data or use it for personalized advertising, unrelated marketing profiles, creditworthiness decisions, or lending. Our use and transfer of information received through the browser extension comply with the Chrome Web Store User Data Policy, including its Limited Use requirements. These restrictions apply even if other sections of this policy describe broader uses of information collected through our website.
Retention and your choices
Protection and support records are retained under the Data Retention section of this policy for as long as reasonably necessary for service, support, security, and applicable recordkeeping obligations. Local cached settings and queued protection events support operation during communication interruptions. Uninstalling the application does not itself delete records already received by RWC.
You may contact RWC Tech Solutions at 800-593-4042 to ask about TechProtect data associated with your service, request correction or deletion, or discuss deactivation. We may need to verify your authority over the account and retain information needed for applicable legal or security obligations. Requests can also be mailed to CH Corp (RWC Tech Solutions), PO Box 194, Red Wing, MN 55066.
Contact us
CH Corp, doing business as RWC Tech Solutions
Telephone: 800-593-4042
Mailing address: PO Box 194, Red Wing, MN 55066
Website: www.rwctechsolutions.com
Contact form: Contact Us