Remote assistance
Work with a technician over a secure remote session when appropriate.
Business IT & device services
IT Helpdesk & Support
Get help with the issue in front of you.
When a server is down, a computer will not start, or an employee needs assistance, our helpdesk provides practical support for a specific issue or requested task. It can complement your own IT team without a fully managed agreement.
Discuss it helpdeskWhat you get
Onsite service
Help at your location when hands-on work is needed.
Phone support
Talk through the issue and the next steps with our team.
Employee assistance
Help staff with everyday technology problems and requested tasks.
Prepaid agreements
Discuss a prepaid service arrangement for recurring support needs.
Business emergencies
Clients without a service agreement can request emergency service Monday–Friday, 9am–5pm.
Service scope, availability, and terms are agreed with RWC.
How it works
- 01
Contact support
Call or use the customer support options. Explain what is affected.
- 02
Choose the right approach
A technician determines whether remote, phone, or onsite support is appropriate.
- 03
Resolve & document
Work through the issue and discuss any follow-up needs.
Common questions
Do I need a managed IT agreement?
No. This service is for businesses that need help with specific issues or tasks, including businesses with their own IT staff.
How do I start a remote session?
Contact a technician first. The Request Support page contains the existing Windows, macOS, and other download options.
Which number should I call for support?
Call 800-593-4042 to reach the RWC support team.